Privacy Policy


Introduction 

The Transport Workers Union of Australia (Queensland Branch) (“we”, “us”, “our”, “TWU”), ABN 80 519 643 130, owns, operates and administrates this website.

We care about your privacy. This policy outlines how we collect, use and manage your personal information, dissemination of membership information and data and to safeguard information provided by our members.

We will not use or disclose your personal information other than for the purposes of collection described in this policy or for purposes for which we have received your consent.

Click here to read the TWU QLD Policies, Procedures & Financial Controls document.

When and how do we collect personal information?

“Personal information” is any information that can be used to identify you.  The only personal information that we want to collect about you is the personal information that you provide to us knowingly.

If you are a TWU member or applying for new membership, TWU will collect your personal information for the purposes of providing you with the relevant membership and services, as well as for the other purposes set out in this policy.

We may use your personal information to conduct surveys that will allow us to improve our services. For the purposes of this policy “services” includes services provided by our partners including TWUSUPER, RT Health, ME Bank, TCIS and Maurice Blackburn.

The information collected may include your full name, email address, telephone number, address, date of birth, financial details or other required information the TWU considers necessary.

We will, if it is reasonable or practicable to do so, collect your personal information from you. This may happen when you fill out an application form, survey report or an administrative form (e.g. a change of address form) or when you give us personal information over the telephone or counter, or through the TWU websites.

We also sometimes use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This information is collected automatically whenever you use this website. Cookies do not include personal information that is able to identify you.

We will provide you with access to the information we hold about you if you so request. You may also advise us of any errors or matters that need updating relating to your personal information and we will amend your personal information accordingly. Please direct such requests by email to info@twuqld.org.au or in writing to the following address: Executive Assistant, TWU QLD at 11 Alexandra Place, Murarrie, Queensland, 4172.

Using your personal information 

We will only use or disclose your personal information for the purposes for which you have provided it to us, unless:

  1. you have consented to the use or disclosure; or
  2. it is necessary to comply with the law.

In line with TWU business practices and to meet your specific needs we use your personal information to deliver our services to you and to keep you up to date with campaigns, events and actions that may be of interest to you.

TWU Member’s Portal

The Members Portal is an online secured site hosted within the TWU data centre which can be accessed by our Members allowing them to check their account details (transaction history) and update their personal information. Future enhancements may include industry and union specific information directly to their portal.

How do we use “cookies”?

As part of offering and providing customisable and personalised services, we use cookies to store and sometimes track information about our users. A cookie is a small amount of data that is sent to your Internet web browser from our web server and stored on your computer. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may also log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the website, track users’ movements on the website, and gather broad demographic information for aggregate use.

What do we do to safeguard personal information?

We use reasonable endeavours to preserve the security of your personal information and other information or data processed through the website. Unfortunately, no data transmission over the Internet can be guaranteed as perfectly secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you transmit such information with this knowledge and at your own risk.

Once we have received data information you transmit to us, we implement reasonable measures to protect the security of the information in our own systems including but not limited to restricting physical access to your personal information, using firewalls and securing databases.

What about links to other websites?

This privacy policy applies solely to information collected by this website. This website may contain links to other sites. We make no representations or warranties as to the privacy practices of any site operated by a third party and are not responsible for the privacy policies of such sites.

We recommend that you examine the privacy policy for all third party websites you visit to understand their procedures for collecting, using and disclosing personal information.

What if our privacy policy changes? 

We reserve the right to change this privacy policy at any time by posting an updated version of the policy on this website. You should visit this page periodically to review the privacy policy for changes.

What should I do if I have any privacy-related complaints or enquiries?

If you have any questions about our privacy policy, or any complaint regarding treatment of your privacy by us, please contact: Executive Assistant, TWU QLD at 11 Alexandra Place, Murarrie, Queensland, 4172.

Security 

We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.

We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.

DIRECT DEBIT REQUEST CLIENT SERVICE AGREEMENT

Our commitments to you, and drawing arrangements:

We will advise you in writing, the details of the direct-debit drawing arrangements (amount; frequency; commencement date) at least seven calendar days prior to the first drawing.

Further, the Transport Workers Union of Australia – QLD Branch (User ID 420162) until further notice in writing will debit the account nominated on this application with the amount specified.

Where the due date falls on a non-business day we will draw the amount on the next business day.

We will not change the amount of frequency of drawings arrangements without you prior approval, except for annual fee increases. Annual Increases in direct-debit amounts are notified in the TWU newspaper (December issue) which is distributed to all members at least 14 days before any increase is applied.

If a direct debit is dishonoured, the next draw will include the original dishonoured amount plus the current week’s direct debit amount.

We reserve the right to cancel the direct-debit drawing arrangements if two or more drawings are returned unpaid by your nominated financial institutions and to arrange with you an alternative payment method.

We will keep all information pertaining to you nominated account at the financial institution private and confidential.

Your rights:

You may terminate the direct debit plan drawing arrangements at any time by giving written notice to us or through your nominated financial institutions. Such notice should be received by us at least five business days prior to the due date.

You may stop payment of a drawing under the direct debit plan by giving written notice to us or through your nominated financial institutions. Such notice should be received by at least five business days before the due date.

You may request change to the drawing amount, and/or frequency of, direct-debit-plan drawings by contacting us and advising your requirements no fewer than five business days prior to the due date.

Where you consider that a drawing has been initiated incorrectly (outside the direct-debit-plan arrangements) you should take the matter up directly with us or lodge a direct-debit claim through your nominated financial institution.

Your commitment to us and your responsibilities:

It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on its due date.

It is your responsibility to advise us if the account nominated by you to receive the direct-debit-plan drawings is transferred or closed.

It is your responsibility to arrange with us a suitable alternative payment method if the direct-debit-plan drawings is transferred or closed.

It is your responsibility to arrange with us a suitable alternative payment method if the direct-debit-plan drawing arrangements are cancelled either by you or the nominated financial institution.

I understand and acknowledge:

My nominated financial institution may in its absolute discretion decide the order of priority of payment by it of any moneys pursuant to this request of any authority or mandate.

Direct debiting through BECS is not available on all accounts. You can check my account details against a regular statement or check with the financial institution as to whether I can request a direct debit from my account.

I understand that the DDR will be automatically cancelled if three direct debit payments are dishonoured because of insufficient funds within a 12 month period. The Transport Workers Union – QLD Branch will give me 14 days notice in writing if they intend to cancel my DDR. The Transport Workers – QLD Branch will also charge the cost of dishonoured direct debits against my account.

The Transport Workers Union – QLD Branch may need to pass on details of my direct debit request to their sponsor banks in BECS to assist with the checking of any incorrect or wrongful debits to my nominated account.

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